Thank you for using THE REG HUB (“The Reg Hub”). The Reg Hub is a registration platform (the “Platform”) that is operated by LET'S SWEAT INC. (“LSI”). LSI (also referred to herein as “us”, “we” or “our”) values your privacy, and we are committed to protecting your personal information.
In this Privacy Notice (“Notice”), we describe the personal information that we collect from visitors to and users of our websites (“Sites”), our blogs, emails, newsletters, social media, our mobile applications (“Mobile Apps”/ “Apps”) such as SMS/Text messaging, and our online products and services (collectively, “Services”) and how we collect, use, and share personal information in the course of our business activities. Also included:
Please note that:
1. WHAT PERSONAL INFORMATION WE COLLECT AND WHEN AND WHY WE USE IT
LSI is a provider of [registration services]. Our technology platform, [The Reg Hub], assists Event Organizers in managing their activities and events by automating online registrations and management functions.
The information we collect from you allows you to log into our Sites, use our Services and Applications, and register for various activities including events, contests, classes, tickets, memberships, reservations, donations, etc. (collectively, “Events”).
Individuals (and agents of individuals) may provide us information directly or indirectly by registering for an Event or by otherwise using our Services (these individuals are referred to as “Consumers”). For example, you may enter your information in order to register for an Event.
In addition, Event Organizers can use our Services to create and manage Events. In some circumstances, Event Organizers provide us personal information about individuals who have registered for an Event through them. As part of the Services, we may use your personal information to contact you on behalf of the Event Organizer.
We will only collect, use, and share your personal information where we are satisfied that we have an appropriate legal basis to do this. The chart below summarizes when we collect personal information, the sources from which that information was collected, the types and categories of personal information we collect, how we use the personal information, and the legal basis for our use of such personal information.
|Sources From Which We Collect Personal Information||Categories and Types of Personal Information We Collect||The Business or Commercial Purpose and Legal Basis for Collecting Your Personal Information|
|From you or event organizers when you register for an Event or sign in to your participant portal for an event while using our Sites or Services.||
||We use this information to contact you to finalize your order, process your order, manage payment, manage any contact
you have with us about your purchase, manage any dispute relating to a purchase, run analytics or collect statistics,
and to communicate with you about your use of our Services. If you place a purchase using a registered account, we will
add this transaction to your profile so we can understand your interests and preferences and you will see a record of
Our legal basis for using this information includes (1) consent, (2) performance of a contract so you can create and manage your account, (3) our legitimate interests which include to improve our Sites and Services, better engage with you, prevent fraud, and secure our Sites, and (4) to comply with a legal obligation.
|From you when you have saved your shopping cart or placed Events in your cart without completing a registration on our Sites or Services.||
||We use this information to send you reminders that you have started but not completed registering for an Event and to
remind you of saved items in your shopping cart.
Our legal basis for using this information includes our legitimate interests which include to improve our Sites and Services and better engage with you.
|From Cookies or similar technologies (“cookies”) when you visit our Sites, or receive and view our emails.||
We use this information to tailor our Sites for you, show you recommendations, marketing or content based on your profile and interests, understand your interaction with and measure the relevance and effectiveness of our emails.
This information also allows our Sites and Applications to function properly and enables us to display content properly, to remember your shopping cart, and remember your login details.
We also use this information to record unique page visits and reactions to our advertising campaigns which enables us to improve future offers.
(We provide additional information in this Notice about how to opt-out of targeted advertising and data sharing to third parties.)
Our legal basis to use this information includes (1) your consent (to store cookies on your device) and (2) our legitimate interests, including to improve our Sites and Services, to better engage with you, and to secure our Sites.
|From third party companies that supplement our customer records with additional information||Categories:
||We use this information to tailor our Sites and recommendations for you, understand your business needs based on your
organization type and industry size, and better engage with you on our products and services you may be interested in.
Our legal basis to use this information includes (1) your consent (to store cookies on your device) and (2) our legitimate interests, including to improve our Sites and Services and to better engage with you.
|From you when you create and manage your LSI account||
We use this information to manage your registrations, offer personalized services based on your characteristics, allow
you to manage your preferences, monitor and improve our Sites and Applications, and run analytics or collect statistics.
We may use the information to respond to your questions and otherwise communicate with you about your use of our
services, inform you when Service updates or new Services are available, and to manage any special offers or surveys you
Our legal basis for using this information includes (1) performance of a contract so you can create and manage your account, (2) our legitimate interests including to improve our Sites and Services, better engage with you, to prevent fraud, and secure our Sites, and (3) consent.
|From you when you set your preferences for or subscribe to receiving our marketing communications||
||We use this information to send you marketing communications. We use this information to keep an up to date suppression list if you have asked us not to be contacted and to run analytics or collect statistics. Our legal basis for using this information include (1) our legitimate interests which include to improve our Sites and Services and to better engage with you, and (2) consent.|
|From you when you ask questions relating to our Services, your orders, your professional or personal account or rights, and customer support||
||We use this information to communicate with you about your use of our Services.
Our legal basis for using this information includes (1) consent to provide you with the service you have requested or (2) our legitimate interests which include to improve our Services, to better engage with you and to secure our Sites.
In addition to the purposes for collecting your information that are listed in the table above, we may also use your information for the following purposes which we consider to be everyday business purposes:
2. PERSONAL INFORMATION EVENT ORGANIZERS COLLECT ON THE PLATFORM
When you register for an Event, you are not just sharing your personal information with us, you are also sharing with our Client, the Event Organizer. Both LSI and the Event Organizer need the same basic information about you, like your name and contact information, for example. When you provide that information in the registration form, you are providing it to both of us. The Event Organizer may collect additional information from you (“Event Information”) which is related to the Event, but not required for your LSI account (for example, your t-shirt size, or information about your prior participation in Events sponsored by that Organizer). LSI is a service provider, or processor, to the Event Organizer, meaning that we only use it according to the Event Organizer’s instructions. When an Event Organizer is processing your personal information, such processing will be subject to their privacy notice which they will provide to you.
3. HOW WE SHARE PERSONAL INFORMATION WITHIN LSI AND WITH OUR SERVICE PROVIDERS, AND OTHER PARTNERS:
We may share any of the categories of personal information we collect for our own business purposes, as further described below:
4. HOW WE SHARE PERSONAL INFORMATION WITH THIRD PARTIES FOR THEIR OWN BUSINESS PURPOSES
Subject to any rights you may have as described in this Notice, LSI may also share your personal information with third-party partners for their own business purposes including for them to provide you offers of related products and services. The table below provides additional information about that sharing.
|Sources of Personal Information We Share||Categories and Types of Personal Information We Share||Categories of Third Parties with Whom Personal Information is Shared for their Own Business Purpose||Business Purpose for Sharing Personal Information|
We may share in aggregate, statistical form, non-personal information regarding the visitors to our Sites, traffic patterns, and website usage with our partners, affiliates or advertisers.
Cookies are files with small amounts of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
Use By Non-US Residents
The Site is operated in the United States under United States law. We do not intentionally offer goods and services to individuals outside of the United States. If you reside in another country, please be aware that any information you provide to us will be collected and stored in the United States or other countries that may have data privacy laws that are less protective than the laws where you reside.
6. HOW WE PROTECT AND STORE PERSONAL INFORMATION
We have implemented and maintain appropriate technical and organizational security measures, policies and procedures designed to reduce the risk of accidental destruction, or loss, or unauthorized disclosure or access to such information appropriate to the nature of the information concerned, including:
As the security of personal information depends in part on the security of the computer you use to communicate with us and the security you use to protect usernames and passwords, you should take steps to protect against unauthorized access to your password, computer, and web-enabled devices, among other things, by signing off after using a shared computer, inserting a password on your web-enabled device, choosing a password that nobody else knows or can easily guess, keeping your password private, and periodically changing your password. You should never share your log-in information with others. We are not responsible for any lost, stolen or compromised passwords, or for any activity on your account via unauthorized password activity.
Storing your personal information
We will store your personal information for as long as is reasonably necessary for the purposes for which it was collected, as explained in this Notice. Where your information is no longer needed, we will ensure that it is disposed of in a secure manner. In some circumstances we may store your personal information for longer periods of time, for instance where we are required to do so in accordance with legal, regulatory, tax, accounting requirements.
In specific circumstances we may store your personal information for longer periods of time so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation relating to your personal information or dealings.
7. EXPLAINING MORE ABOUT MARKETING, PROFILING AND AUTOMATED DECISION MAKING
How we use personal information to keep you up to date with our Services
We may use personal information to let you know about our Services that we believe will be of interest to you. We may contact you by email, post, social media, telephone, or through other communications channels that we think you may find helpful. In all cases, we will respect your preferences for how you would like us to manage marketing activities with you.
We also work with third parties, such as promotional partners and others with whom we have marketing or other relationships. In accordance with applicable law, these third parties may contact you by email, SMS/text, social media or through other communications channels to tell you about products and services that they believe would be of interest to you.
How you can manage your marketing preferences
To protect privacy rights and to ensure you have control over how we manage marketing with you:
We will take steps to limit direct marketing to a reasonable and proportionate level and only send you communications which we believe may be of interest or relevance to you;
At any time you can update or correct your personal profile, or change your preferences for the way in which you would like us to communication with you, including how you receive details of latest offers from us;
If you have an online account with us, the easiest way to make updates to your marketing preferences and/or change your personal details is to log onto your account. You can also click the “unsubscribe” link that you find on any online newsletters you receive or contact customer support team [email protected]. You can ask us to stop direct marketing at any time – you can ask us to stop sending email marketing by sending an email to the following email address: [email protected].;
You can change the way your browser manages cookies, which may be used to deliver online advertising, by following the settings on your browser.
We recommend you routinely review the privacy notices and preference settings that are available to you on any social media platforms as well as your preferences in your account with us. Further, if (in accordance with your marketing preferences) you receive marketing from the third parties referred to above, we recommend you review any relevant third party's privacy notice for how they use your personal information. If you unsubscribe from marketing communications from us, you will still receive operational and service messages from us regarding your Events and/or registrations.
When and how we undertake profiling and analytics
We may aggregate personal information and remove any identifying elements in order to better understand how users access and use our Sites and Services for other research purposes.
We may undertake profiling and analytics to improve our Sites and Services by providing personalized experiences, location customization, personalized help, and instructions.
This means that we may automatically process personal information to evaluate certain personal aspects about an individual, in particular to analyze or predict aspects concerning personal preferences, interests, behavior, location or movements. When we send or display personalized communications or content, we use some profiling techniques. This means we may collect personal data about you in the different scenarios mentioned above and use this data to analyze, evaluate, or predict your personal preferences, interests, behavior and/or location.
Based on our analysis, we then send or display communications or content specifically tailored to your interests and needs.
You may have the right to object at any time to the use of your personal data for “profiling”. Please see “LEGAL RIGHTS” section below.
Some of the legitimate purposes for which we profile personal information include:
Where required under applicable privacy laws:
8. LEGAL RIGHTS
Right to access personal information
You have a right to request that we provide you with a copy of your personal information that we hold and you have the right to be informed of (a) the source of your personal information; (b) the purposes, legal basis and methods of processing; (c) the data controller’s identity; and (d) the entities or categories of entities to whom your personal information may be transferred. You can exercise this right by emailing us at [email protected]. and requesting a copy of your personal information. We will respond to your request within a reasonable timeframe.
Right to correct or delete personal information
You have a right to request that we correct inaccurate personal information. You can also request that we delete your personal information where:
You can exercise these rights by emailing us at [email protected] and requesting that we correct or delete your personal information.
We may not delete your personal information if the processing of your personal information is necessary:
Right to object to the processing of your personal information
You can object to any processing of your personal information. If you raise an objection, we have the option to contest your objection on the grounds we have compelling legitimate interests which override your objection.
Right to object to how we use your personal information for direct marketing purposes
You can request that we change the manner in which we contact you for marketing purposes.
You can request that we not transfer your personal information to unaffiliated third parties for the purposes of direct marketing or any other purposes.
9. LEGAL RIGHTS AVAILABLE TO CALIFORNIA RESIDENTS
California residents have specific rights regarding their personal information.
Right to Know About Personal Information Collected, Disclosed, or Sold
You have the right to request what personal information we have collected, used, disclosed, or sold over the past 12 months. We have already provided above information about the categories of personal information we collect, the sources from which we collect, the purpose for which it was collected, and the third parties with whom we may share with above.
Right to Request Deletion of Personal Information
You have the right to request that we delete the personal information that we have collected or maintain about you, subject to certain exceptions.
Right to Opt-Out
You have the right to opt-out of the sharing of your personal information with third parties for their own business purposes by emailing us at [email protected] and stating that you would like to opt-out of sharing your personal information with third parties for their own business purposes.
How to Exercise Your Rights to Access and Deletion
To exercise your right to access your personal information or your right to delete personal information, please submit a request to us in one of the following ways:
In order for us to honor your access or deletion request, you must provide us with enough information to reasonably verify your identity. We may ask you for information associated with your account, which might include your name, email, address, and phone number. We will confirm receipt of your request within 10 business days and respond to requests for access and deletion within 45 days. We will also let you know if we are not able to verify your identity based on the information you have provided.
10. CONTACT US
LSI regularly reviews its policies, procedures and practices regarding personal information and this Notice.
The primary point of contact for all issues arising from this Notice is our [Data Protection Officer]. Our Data Protection Officer can be contacted in the following ways:Email: [email protected] Attn: Data Protection Officer Let’s Sweat, Inc. 548 Market Street, PBM 65516 San Francisco, CA 94104 Phone: (415) 209-5520
If you have any questions, concerns or complaints regarding our compliance with this Notice, the information we hold about you or if you wish to exercise your rights, we encourage you to first contact us. We will investigate and attempt to resolve complaints and disputes and make every reasonable effort to honor your wish to exercise your rights as quickly as possible and in any event, within the timescales provided by data protection laws.
We may update this Notice from time to time. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.